Supporter Relations Assistant

Purpose The Supporter Relations Assistant plays a key role in delivering excellent supporter care and administrative support within the Supporter Relations team and wider Public Fundraising department. The role is responsible for processing donations and supporter correspondence accurately and efficiently, responding to enquiries, maintaining supporter records, and ensuring every interaction reflects CBM UK''s values and commitment to outstanding supporter care. The postholder will help supporters feel valued, appreciated and connected to the impact of CBM''s work. Key Criteria for Success Success in this role will be demonstrated through: Delivering a consistently high standard of supporter care, ensuring supporters feel valued, appreciated and connected to the impact of their support. Processing donations, supporter enquiries and administrative tasks accurately, efficiently and in accordance with agreed procedures and service standards. Maintaining high-quality supporter data and working collaboratively across teams to contribute to CBM UK''s fundraising and engagement objectives. Key Responsibilities Donation Processing (40%) Process incoming donations received by post and other channels, including online donations, ensuring all postal donations are opened, sorted, batched and recorded accurately and in a timely manner. Receive and process donations made over the telephone, including card payments, ensuring transactions are handled accurately, securely and ..... full job details .....