Supporter Journey Executive - CRM

The Woodland Trust is looking for a Supporter Journey Executive to provide technical support, deliver and optimise supporter journeys. The Role: • Build, configure and deploy supporter journeys using Dynamics 365/CRM tools. • Support set up and refinement of triggers, workflows and conditional text. • Troubleshoot any journey issues and provide resolutions to operational blockers. • Design and execute journey tests including A/B testing, segment testing and trigger testing. • Identify opportunities to simplify or improve processes within the system and provide practical support and advice to internal users. • Ensure accuracy, consistency and timely delivery throughout your workload. • This is a hybrid position with a mix of home working and from our head office in Grantham, Lincolnshire. Head office attendance would be required once a month on average. • This is a fixed term contract for 9 months. The Candidate: • Experience building and delivering supporter/customer journeys or campaigns. • Strong collaboration skills with the ability to communicate effectively with internal and external stakeholders. • Knowledge of marketing automation and customer lifecycle journeys. • Experience conducting A/B testing and optimisation. • Experience working with CRM systems such as Microsoft Dynamics 365. • Strong prioritisation skills with the ability to manage multiple deadlines. • Knowledge of data selection, segmentation and marketing operations. Benefits and Wellbeing: Joining our ..... full job details .....