Supporter Experience Manager

Salary: £49,062 in Cardiff, Edinburgh, Warrington. £53,994 in London. Contract: Permanent / Full-time Location: London, Cardiff, Edinburgh or Warrington Closing date: ASAP rolling interviews Benefits: Competitive benefits package including flexible working, generous annual leave, and pension contribution. A fantastic opportunity has arisen for a Supporter Experience Manager to proactively shape the future of supporter engagement within a well-respected charity. This role is central to driving impactful strategies that enhance supporter satisfaction, loyalty, and lifetime value. Working collaboratively across teams, you will design and deliver multi-channel supporter journeys, using insight and data to deepen engagement and grow income. You ll lead on developing a unified supporter experience framework, mapping journeys, identifying pain points, and implementing improvements that ensure every interaction is meaningful and aligned with organisational values. This is an exciting opportunity to champion innovation, embed a supporter-centric culture, and influence how supporters connect with the organisation across all touchpointsTo be successful as the Supporter Experience Manager, you will need:Significant experience delivering supporter experience or supporter journey strategiesProven experience of creating and delivering multi-channel communications and contentStrong analytical skills, with the ability to interpret data and translate insights into actionExcellent project ..... full job details .....