Supporter Experience Coordinator

Job Title: Supporter Experience Coordinator Location: Hybrid with a 1 day per week in the London Office (additional days will be required during postal appeal periods) Hours: 35 hours per week Contract type: Fixed Term Contract (9 months) Salary: £30,119 per annum What we do: We help young people through cancer How we work: We''re Determined, United, Spirited and Kind What we''re looking for: Someone who would like to help make every supporter feel valued, informed and inspired to support young people with cancer. Being a first point of contact for many of our supporters, you''ll provide a warm, responsive and high-quality service across email, phone and live chat. You''ll help manage enquiries and complaints, support fundraising campaigns and events, process and thank donations, maintain accurate supporter records and make sure every interaction reflects our high standards. A solutions- focused individual with excellent organisation skills, the ability to prioritise a varied workload and excellent time management skills. Key dates: Applications by 3rd November. 1st Stage Interview held on Wednesday 18th November (online). 2nd Stage Interview held on Thursday 26th November (in person). How to apply: You''ll need to register on our portal, complete a short application and answer four questions about your skills and experience in relation to the role. What we offer: Leave: 25 days of annual leave, which increases with service, in addition to bank holidays ..... full job details .....