Supporter Experience Coordinator

We offer more than just a career, we offer the opportunity to support our global movement in a dynamic and inclusive environment with a real focus on personal development. As the first point of contact for supporters, the Supporter Experience Coordinator handles enquiries, processes and reconciles donations, and maintains accurate records using our CRM system. Supporting the delivery of supporter communications, materials and platforms, and contributing to a positive supporter experience that reflects the heart of Mary''s Meals is all key to the role. The Supporter Experience Coordinator works side-by-side with colleagues from across the Supporter Experience and Communications directorate ensuring a joined-up approach to all activities, through the integration of strong storytelling, marketing expertise and supporter engagement. Key responsibilities include Act as the first point of contact for donors, supporters, and volunteers across all channels (in person, phone, email, social media) Take donations and thank donors promptly and warmly, meeting response time KPIs. Collate and provide supporter feedback to the Supporter Experience and Communications team to shape help shape and deliver supporter communications and marketing across all channels, leading to income growth and greater supporter retention. Maintain accurate supporter records, donation data and back up documentation in the CRM system. Ensure data handling complies with GDPR and information is retained and used ..... full job details .....