Supporter Development Assistant

In the decade to 2030 we aim for 30% of Suffolk to be connected and well looked after for nature, and for 1 in 4 people in Suffolk to be actively helping to make that happen. This role helps build the supporter power to get us there by delivering an excellent membership experience and ensuring our members feel valued, informed and connected to the work of Suffolk Wildlife Trust. As a Supporter Development Assistant, you will take responsibility for the efficient day-to-day administration of the Trust s membership schemes, using the Charity CRM database to maintain accurate contact and financial records in line with GDPR. This includes processing new, renewing and lapsed memberships, handling payments ( Direct Debits, PayPal and Gift Aid) and providing consistently high-quality communication with members through enquiries, welcome packs, renewal reminders and supporter care. You ll also support member growth and retention by helping deliver key supporter journey communications, thanking activity and retention projects, and by liaising with external partners such as the membership recruitment agency. Alongside this, you ll help co-ordinate membership resources such as welcome packs, leaflets and magazine mail-outs (working with the volunteer delivery network), and contribute to continuous improvement in data quality, reporting and processes to strengthen our systems and supporter relationships. To succeed in this role, you ll be committed to Suffolk Wildlife Trust s mission ..... full job details .....