Supporter Care Senior Officer

About The RoleThe Supporter Care Senior Officer is a key role within our Fundraising team, sitting at the heart of every supporter interaction and helping to shape the experience people have with The Royal British Legion. This is an opportunity for someone who knows what great customer care looks like and takes pride in getting the detail right. You''ll be the person colleagues turn to for guidance on complex enquiries, complaints and supporter issues, while also ensuring that day to day operations run smoothly, efficiently and to the highest standard. Working across multiple teams and with external partners, you''ll help deliver a service that is professional, responsive and built around the needs of our supporters.Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.We''re looking for someone who brings significant experience from a customer care, supporter care or customer service environment and is ready to take the next step in a senior operational role. You''ll be confident managing priorities, analysing trends, improving processes and coaching colleagues to deliver consistently high standards. Just as importantly, you''ll be comfortable rolling up your sleeves when needed, whether that''s resolving a challenging complaint, overseeing supporter administration, improving ways of working or supporting the delivery of key fundraising activity. You''ll combine excellent ..... full job details .....