Supporter Care Officer

The role We are looking for a Supporter Care Officer to join our team. In this vital role, you''ll ensure every supporter feels valued and appreciated, delivering an outstanding service that strengthens their connection to our cause. Reporting to the Senior Supporter Care Manager, you''ll play a key part in enhancing the supporter experience and ensuring donations and data are handled with care and precision, contributing directly to the success of our life-saving work. Make a real impact by delivering exceptional supporter care. You''ll be the first point of contact for our supporters, ensuring every interaction is professional and aligned with our mission. Play a key role in donation and data management. From processing gifts to maintaining accurate records and financial reconciliation, your attention to detail will directly support our fundraising success. Be part of a collaborative, solutions-focused team. You''ll help fine-tune processes, handle complex queries, and drive onward improvement by meeting team performance goals and championing innovation. About You Proven experience in Supporter Care and income processing, ideally within a charity environment, with confidence in handling sensitive or complex supporter interactions. Strong working knowledge of CRM systems (ideally Raiser''s Edge), with a solid understanding of data accuracy, Gift Aid, and Data Protection legislation. Excellent communication and interpersonal skills, with a ..... full job details .....