Supporter Care Executive

The Talent Set are delighted to partner with a fantastic charity on a Supporter Care Executive role. This position offers an exciting opportunity to contribute meaningfully to a leading charity through exceptional supporter engagement and relationship management. The successful candidate will become a vital part of the organisation''s mission to create lasting positive impact. Key Responsibilities Manage and respond to supporter inquiries via phone, email, and other communication channels in a professional and compassionate manner. Foster positive relationships with donors and supporters, ensuring a high level of satisfaction and engagement. Process donations, acknowledgements, and correspondence accurately and efficiently. Maintain accurate supporter records within CRM systems, ensuring data integrity and compliance with data protection standards. Identify opportunities to enhance supporter experiences and contribute to retention strategies. Collaborate with internal teams to deliver timely and effective supporter communications. Assist in organising supporter events and campaigns as required. Person Specification Charity experience with a keen interest in supporting children. Excellent communication skills, both written and verbal, with a friendly and empathetic approach. Strong organisational skills with high attention to detail. Ability to manage multiple tasks and priorities in a fast-paced environment. Proficient in using CRM or similar database systems. ..... full job details .....