https://jobs.co.uk/job/supporter-care-coordinator-prospectus--7d925064-a7ba-4bef-8b6d-8c8f6461d555 RSS feed for Supporter Care Coordinator at Prospectus. en-gb Wed, 10 Jun 2026 07:18:00 GMT https://jobs.co.uk/job/supporter-care-coordinator-prospectus--7d925064-a7ba-4bef-8b6d-8c8f6461d555 https://jobs.co.uk/job/supporter-care-coordinator-prospectus--7d925064-a7ba-4bef-8b6d-8c8f6461d555 Tue, 09 Jun 2026 11:53:08 GMT Location: London | Salary: 10000-500000 Annual | Type: Permanent | Location: Central London, hybrid (Tuesday to Thursday in office) Contract: Temporary, ongoing Hours: Full-time, 37.5 hours per week Salary: £16.79 per hour (+ holiday) (£32,826.19 salaried equivalent) Start Date: ASAP Prospectus is proud to be partnering with a well-established international charity to recruit a Temporary Supporter Care Coordinator to join their collaborative fundraising team. Working in a close-knit team you will play a key role in delivering an outstanding supporter experience while ensuring accuracy, efficiency, and empathy in all interactions. Responsibilities: Act as the first point of contact for supporter enquiries via phone, email, and post, managing a high volume of inbound requests Provide professional, empathetic, and timely responses, resolving queries and escalating where necessary Maintain and update supporter records using Microsoft Dynamics 365 (including Direct Debit changes, preferences, and opt-ins/outs) Process donations accurately and ensure prompt acknowledgements Handle complex or exceptional cases outside of outsourced contact centre operations Support fundraising campaigns, including administrative support for mailings and seasonal initi... Permanent