Supporter Care Coordinator

Location: Central London, hybrid (Tuesday to Thursday in office) Contract: Temporary, ongoing Hours: Full-time, 37.5 hours per week Salary: £16.79 per hour (+ holiday) (£32,826.19 salaried equivalent) Start Date: ASAP Prospectus is proud to be partnering with a well-established international charity to recruit a Temporary Supporter Care Coordinator to join their collaborative fundraising team. Working in a close-knit team you will play a key role in delivering an outstanding supporter experience while ensuring accuracy, efficiency, and empathy in all interactions. Responsibilities: Act as the first point of contact for supporter enquiries via phone, email, and post, managing a high volume of inbound requests Provide professional, empathetic, and timely responses, resolving queries and escalating where necessary Maintain and update supporter records using Microsoft Dynamics 365 (including Direct Debit changes, preferences, and opt-ins/outs) Process donations accurately and ensure prompt acknowledgements Handle complex or exceptional cases outside of outsourced contact centre operations Support fundraising campaigns, including administrative support for mailings and seasonal initiatives (e.g. Christmas card campaigns) Use personalised templates to ensure communications reflect the organisation s tone of voice Monitor and feedback on trends in supporter queries to improve processes and service delivery Work closely with internal teams and external partners to ensure a ..... full job details .....