Supporter Care Coordinator

Supporter Care CoordinatorHybrid - minimum 1 day in the office (Thursday)£14.27 per hour + holiday pay3 month contractI am delighted to be working with a national disability charity to recruit a Supporter Care Coordinator.This role sits within the Mass Fundraising and Engagement team, ensuring supporters receive an excellent experience every time they interact with the charity. The Supporter Care team acts as the first point of contact for donor and supporter enquiries, providing helpful, professional and timely support.This is a varied and fast-paced role involving supporter communications, donation processing and fundraising administration.Key responsibilitiesRespond to supporter enquiries via phone, email and postHandle inbound and outbound supporter callsProcess telephone and postal donationsSupport donation banking, thanking and financial reconciliationAssist with in memory and fundraising events administrationManage complaints and complex queries sensitivelyProcess supporter amendments or cancellations from third-party agenciesMaintain accurate records on the CRM databaseAbout youExperience in a customer service or supporter care roleConfident handling enquiries by phone, email and written correspondenceExperience managing complex queries or complaintsStrong attention to detail and accurate data entry/database experienceAbility to prioritise and multitask in a busy environmentExcellent written and verbal communication skillsDesirable:Experience in a charity or ..... full job details .....