Supporter Care Assistant

We are working exclusively with the wonderful Haven House Childrens Hospice, they are looking for an organised and motivated Supporter Care Assistant to join their Public Fundraising Team. This position plays a vital role in delivering a high-quality, compassionate supporter experience. This is a hybrid role with 3 days per week in Woodgreen Green, Greater London. The CharityYou would be joining an incredible organisation known for its hardworking and collaborative team culture, offering fantastic benefits including- Hybrid office/home based arrangement- 27 days annual leave - Pension scheme (company matches contribution up to 7%)- Free onsite parking- Employee Assistance Programme- Eye care voucher scheme- Cycle to work schemeThe RoleAct as the first point of contact for supporters, responding to queries and direct them appropriately.Respond to supporter enquiries via email, phone, and post in a warm and professional mannerUtilise Raisers Edge database to record and track supporter interactions.Prepare and send supporter communications, including thank-you letters, fundraising packs, and event informationSupport the delivery of regular stewardship communications and appeals.Provide administrative support to fundraisers across community, events, and individual givingMonitor fundraising inbox and ensure supporters queries are responded to in a timely manner.The CandidateExperience in an administrative, customer service, or supporter care roleExcellent written and verbal ..... full job details .....