Supporter Care Assistant

Role purpose Southampton Hospitals Charity is looking for an organised and motivated Supporter Care Assistant to join our team. We are committed to excellent stewardship, so every supporter feels valued and confident that their gift is making a difference. As the first point of contact for many of our donors, you will play an important part in delivering a consistently high standard of customer service. In this role, you will look after our supporter care inbox, responding to a wide range of enquiries, from questions about donations to more sensitive concerns, with empathy, care and efficiency. You will also help to process incoming post, making sure donors receive the right thanks and acknowledgement for their support. Working across our different income streams, you will help us deliver thoughtful, well-planned stewardship. You will use our CRM, to keep records accurate, up to date and compliant, ensuring preferences are recorded and that every supporter is looked after appropriately. You will bring strong attention to detail, a willingness to learn, and experience of providing excellent customer support. If you are passionate about fundraising and the impact a charity can make, we would love to hear from you. This role is an important part of delivering our ambitious strategy to grow our income, reach and impact. Main Responsibilities Supporter care and administration Manage the supporter care inbox, responding to enquiries, feedback and complaints in a timely, ..... full job details .....