https://jobs.co.uk/job/supporter-care-assistant-shelterbox--a4918640-afb3-4950-b01a-0963eb4af5dc RSS feed for Supporter Care Assistant at ShelterBox. en-gb Tue, 25 Aug 2026 14:47:13 GMT https://jobs.co.uk/job/supporter-care-assistant-shelterbox--a4918640-afb3-4950-b01a-0963eb4af5dc https://jobs.co.uk/job/supporter-care-assistant-shelterbox--a4918640-afb3-4950-b01a-0963eb4af5dc Tue, 25 Aug 2026 11:56:26 GMT Location: Truro | Salary: 10000-500000 Annual | Type: Permanent | Grade: 6 Salary: £16,221 per annum (0.60 FTE pro rata of £27,036 per annum) Hours: 22.5 hours per week (preferably spread across Wednesday - Friday) Position type: Fixed term until 30th April 2027. Responsible to: Supporter Care Team Lead/Officer Direct reports: None Location: ShelterBox HQ, Truro, Cornwall. (Hybrid working with a minimum of 1 day per week in the office) ROLE PURPOSE: As part of the Supporter Care team, the Supporter Care Assistant will help provide an excellent supporter experience and through every interaction will seek to build meaningful relationships with our supporters which increases their level of satisfaction and engagement. Whether you are handling donations, maintaining a high-quality database, responding to various supporter enquiries and fulfilling their requests, responding to complaints and feedback, or providing supportive administrative services to the department, the delivery of outstanding customer service to our many supporters will remain at the heart of your role and be the focus of your efforts. WHO ARE WE LOOKING FOR? We are looking for a proactive and enthusiastic individual with a passion for amazing supporter experience. The ideal c... Permanent