Supporter Care Assistant

Supporter Care Assistant Fixed Term Contract 3 days per week Are you highly organised, people-focused and confident providing excellent customer service? Do you enjoy helping people feel welcomed, supported and connected? Scripture Union is looking for a Supporter Care Assistant to join our Mobilisation Team on a fixed term basis. This role plays an important part in helping us care well for our supporters, customers and wider community, ensuring they receive a positive, efficient and engaging experience whenever they connect with us. About the role As Supporter Care Assistant, you will act as one of the first points of contact for enquiries and help support the smooth running of our supporter and customer care processes. You will be involved in: Responding to enquiries by phone, email, website and post Processing orders, subscriptions, donations and Direct Debits Supporting fundraising activity and mobilisation campaigns Maintaining accurate records on our CRM system Working closely with colleagues and external partners to fulfil orders and communications Encouraging engagement with Scripture Union''s ministry and wider work About you We are looking for someone who enjoys working with people and takes pride in providing excellent service. You may already have experience in a customer-facing, administrative or supporter care role, or you may be looking to develop your skills further in this area. You will be someone who: Communicates warmly and professionally Is organised ..... full job details .....