Supporter Care Advisor

Supporter Care Advisor Salary: £27,685 Location: Home-based / Downton Offices (must live within a 20-mile radius of SP5 3RB) Hours: 35 hours per week Contract: Permanent Help for Heroes is looking for a compassionate, proactive Supporter Care Advisor to be the first point of contact for our incredible supporters, veterans, and members of the public. About the Role We are looking for a compassionate and customer-focused Supporter Care Advisor to join our team. This role combines excellent supporter service with helpline responsibilities, providing support and guidance to callers while delivering outstanding service across multiple communication channels. You will be the first point of contact for many people engaging with Help for Heroes, whether they are donating, seeking information, or contacting our helpline for support. Every interaction is an opportunity to make a positive difference. Key Responsibilities Answer inbound calls, emails, webchat and correspondence from supporters, beneficiaries, veterans and family members. Provide exceptional customer service, resolving enquiries efficiently and professionally. Process donations, event registrations and supporter administration accurately. Maintain supporter records and ensure data is recorded in line with GDPR and organisational procedures. Respond to enquiries relating to fundraising, campaigns, events and charitable activities. Work from the Downton office on a rota basis, providing ..... full job details .....