Supported Housing Officer

MMP Consultancy are looking to recruit a Supported Housing Officer on a temporary basis to join a wonderful Housing Association in South East London.

Key Responsibilities:

• Deliver a high quality, effective tenancy/lease management including the provision of specialist information and the highest level of customer care, developing effective, professional relationships with our customers and stakeholders, ensuring customer feedback and partnership working is used to improve services.

• Manage partnerships and work with key stakeholders
• Deal with contract queries for managing agents.
• Ensure organisational compliance is met within our Supported Housing adhering to 100% compliance.
• Overseeing and monitoring overdue invoices, and agency income collection.
• Improving resident engagement, by ensuring regular customer meetings and activities take place and where necessary steering groups are established.
• Cover for team members including the Team Leader when necessary.

• Review service charge bills to ensure the charges are correct and reflect service delivery and addressing any queries arising from the charge. Carry out regular estate inspections, monitoring cleaning and grounds maintenance service contracts and acting as the conduit to ensure the safety of blocks and estates as well as drive up standards.
• Respond to breaches of tenancy agreements, including misuse of property.
• Process mutual exchanges, successions, and all other types of assignments.
• Work with the customer and their advocates and other third parties where it may be necessary to consider a management transfer and make recommendations. This will include, but not limited to, incidents of Domestic Abuse, and/ or MARAC recommendations.
• Work with the Resident Support Team on safeguarding issues and support the customer to ensure they receive any necessary help or assistance where required.
• Work with the Estate Standards Team to ensure issues are resolved and resident enquiries are dealt with in a timely manner.
• Work with the Anti-social Behaviour Team to ensure that cases are logged, and where necessary joint investigations are carried.
• Progress tenancy enforcement action where required and lead on legal cases with the assistance of the Legal Team.