Support Team Lead (Tech)

Support Team Lead (Technical Support - Servers)Bristol (On-site) | £40,000We''re looking for a hands-on Support Team Lead to oversee a small technical support team within a growing, high-performance server manufacturing environment.This is a great opportunity for someone who enjoys combining technical problem-solving with leadership, and wants to play a key role in improving support operations and customer experience.What you''ll be doing:Leading and developing a team of technical support engineersActing as the escalation point for complex server-related issuesEnsuring support tickets are resolved within SLAsImproving support processes, documentation, and KPIsWorking closely with engineering and production teams to resolve root causesSupporting key customers and handling high-priority incidentsWhat we''re looking for:Experience in technical support (Servers/datacentre hardware preferred)Previous team leadership or supervisory experienceStrong knowledge of server hardware, RAID, and system troubleshootingFamiliarity with Linux/Windows Server and networking basicsExcellent communication and problem-solving skillsNice to have:Experience in an SME or manufacturing environmentKnowledge of tools like IPMI, iDRACIT certifications (eg, CompTIA, Linux, Microsoft)Click apply if you are interested in starting something new. ..... full job details .....