Support Team Lead

Support Team LeadCustomer Support, Client Relationships, Support ResolutionFareham, Hampshire. This role is to work in the office full time.Salary circa 40,000 plus benefitsIn 2023, cybercrime cost UK businesses an estimated 21 billion. But don''t think it''s the just the big corporates at risk, the average cybercrime value in the UK is just over 10,000 demonstrating that personal finance and small business cybercrime is rife.Would you like to be part of the solution?We are working with an award-winning leader in the field of cyber security. They are on a mission to build a safer digital world for you and your future self! They have built a suite of innovative products designed to offer superior protection against a broad spectrum of online threats.Role Overview The role of Support Team Lead ensures every customer receives timely, effective and high quality assistance. Whether resolving technical issues, addressing service queries, or managing escalations, my clients support teams work collaboratively to deliver outcomes that build confidence and trust. You will work in close partnership with the Head of Support in managing the day to day activities of three key internal teams. The Support Team Lead will ensure these teams are working effectively, meeting SLA targets and providing high quality outcomes for customers.Key ResponsibilitiesOversee daily operation of the three key support teamsAct as the main point of contact for escalated issues within the departmentEnsure clear ..... full job details .....