Support Team Lead / Manager - £50K

Support, Incident management, problem resolution, triage, team management, team leading, Agile, JIRA, Customer support, SaaS, Best PracticeThis is a new permanent role.UK home-based but with regular trips to the South Coast (Devon/Dorset, Hants) for management meetings.This is a team lead/management role that needs experience in leading/managing teams currently or recently.Although the current team is only 3-4 staff, you will work across IT (QA, Product, Software Development) to ensure delivery of great customer service and problem resolution to technical issues around a SaaS software platform.Technically, an understanding of SQL, C#, JIRA, and Agile is useful, but the role is a mix of management and technical.Good leadership skills are needed, as well as a good approach to Best Practice and mentoring a team.This is not your usual role, as our client is going through a period of technical improvement, and this could result in wider opportunities.Ideally, you will be in the South West/South East/ M4 corridor due to monthly meet-ups.Interested?Then please contact Roger at Jump IT in the first instance. ..... full job details .....