Support Metor

Job Title: Support Mentor
Location: West London (Ladbroke Grove / Latimer Road)
Service: Supported Accommodation - Homelessness & Complex Needs
Salary: -13.5 - 14.5
Shifts: Rota-based, including weekends and evenings

About the Service

We are a supported accommodation service in West London providing trauma-informed support to adults experiencing homelessness and multiple disadvantage, including mental health needs, substance misuse, and complex social challenges.

The service works in partnership with local authorities and outreach teams to support individuals to move away from rough sleeping and rebuild independent lives.

Residents are supported through personalised support plans, focusing on areas such as:

• Mental and physical health
• Substance misuse recovery
• Independent living skills
• Education, training, and employment
• Resettlement into longer-term accommodation ()

About the Role

As a Support Mentor, you will provide person-centred, strengths-based support to residents within a hostel environment. You will build positive relationships and deliver trauma-informed interventions that empower individuals to achieve sustainable change.

You will work as part of a team in a service, ensuring residents feel safe, supported, and motivated.

Key Responsibilities

• Deliver 1:1 keywork sessions and develop tailored support plans
• Support residents with mental health, substance misuse, and daily living skills
• Promote engagement with external services (health, probation, housing, etc.)
• Manage challenging behaviour using a trauma-informed and psychologically informed approach
• Carry out risk assessments and safeguarding responsibilities
• Maintain accurate case notes and records
• Contribute to a safe, inclusive and supportive hostel environment

About You

We are looking for someone who is:

• Passionate about supporting people experiencing homelessness and complex needs
• Experienced in (or willing to learn) trauma-informed practice
• Resilient, empathetic, and able to build professional boundaries
• Confident managing challenging behaviours and crisis situations
• A strong team player with good communication skills

Desirable:

• Experience in homelessness, supported housing, or similar services
• Knowledge of mental health, substance misuse, or criminal justice systems

Apply

If you are motivated to support individuals to overcome complex challenges and achieve independence, we would love to hear from you.

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