https://jobs.co.uk/job/support-manager-2nd-line-som3--2229fa50-c0a6-404d-8852-3107162e575f RSS feed for Support Manager - 2nd Line at Som3. en-gb Tue, 16 Jun 2026 20:49:30 GMT https://jobs.co.uk/job/support-manager-2nd-line-som3--2229fa50-c0a6-404d-8852-3107162e575f https://jobs.co.uk/job/support-manager-2nd-line-som3--2229fa50-c0a6-404d-8852-3107162e575f Mon, 15 Jun 2026 23:00:00 GMT Location: Wakefield | Salary: £40000 - £45000/annum | Type: Permanent | Technical Support Manager - 2nd Line -40 - 45k 3 days in the office Due to growth, a Technical Support Manager is needed to own the 2nd line service desk function, from higher level technical input to managing a team of 5 Team Leaders responsible for 40 engineers. Working along side the 1st and 3rd line Support Managers and their teams, you will lead and develop the 2nd line Teams, driving accountability, consistency, and performance, while maintaining clear ownership and control of escalated support and service delivery Coming from a technical background yourself, you will be responsible for: Manage the 2nd line support function and teams Customer experience for 2nd line tickets Coach and support Team Leaders, ensuring they are effective and well-supported Performance, KPIs, and output of the 2nd Line function, ensuring consistent SLA delivery Identify and drive practical improvements to processes, ways of working, and service flow across 1st, 2nd, and 3rd Line Your background: We need a mix of technical skills and management skills including Proven experience in a Service Desk Manager or Senior Team Leader role within an MSP environment Strong background in 2nd L... Permanent