Support Engineer

Job Title: Support EngineerJob DescriptionThis role is a 2nd Line Support Engineer position providing remote technical support within retail and hospitality technology environments. You will focus on both operational support and project-based work, particularly around new store openings and the ongoing maintenance of the IT estate for a major end customer. The position is fully remote, aligned to UK business hours, and involves occasional out-of-hours and weekend work.ResponsibilitiesProvide remote 2nd line technical support across retail and hospitality environments, ensuring timely resolution of incidents and service requests.Support new store openings by configuring and deploying financial and IT equipment, including tills, PDQs and related payment systems.Remotely log into devices to perform health checks, software updates, troubleshooting and ongoing software maintenance.Work with technologies such as tills, PDQs, FreedomPay, Zonal, Zebra devices, Aton and Incognito to maintain stable and secure operations.Deliver operational support during standard UK business hours, responding to issues and requests in line with agreed service levels.Provide occasional out-of-hours and weekend support as required, contributing to business-critical activities and project timelines.Collaborate effectively with internal teams and the existing engineer, sharing knowledge and ensuring consistent service delivery.Manage both operational and project workloads, prioritising tasks and ..... full job details .....