Support Engineer

Support EngineerLocation: Glasgow Rate: £145-£185 per day IR35: Inside IR35 Duration: Initial 12 months -High chance of extension Working Pattern: 5 days on-siteWe are currently recruiting for a Support Engineer to provide hands-on technical support across end-user devices, IT hardware, and infrastructure environments.This is an excellent opportunity for an experienced Field, Desktop, or IT Support Engineer who enjoys working directly with users and providing practical on-site technical support.Key ResponsibilitiesProvide on-site support for desktops, laptops, printers, mobile devices and peripherals.Diagnose and resolve hardware and software issues, including operating systems, applications, and patches.Configure, install, upgrade and provision end-user devices.Provide Hands and Feet/Smart Hands support to remote IT teams.Carry out hardware replacements, installations, cable management and basic network troubleshooting.Support server room activities including racking and stacking, cable patching and hardware inspections.Respond to incidents and service requests within agreed SLAs.Document issues and escalate unresolved problems to relevant support teams.Maintain accurate IT asset and inventory records.Skills andamp; ExperienceProven experience in on-site, field or desktop IT support.Strong knowledge of Windows, macOS and mobile operating systems.Hands-on experience with hardware diagnostics, repairs and installations.Understanding of LAN, WAN and Wi-Fi ..... full job details .....