Support Engineer

Support Engineer Glasgow £35,000Are you a structured, analytical problem solver who enjoys getting to the root of technical issues? This Support Engineer role offers the chance to work with complex systems, handle varied support requests, and build specialist technical expertise in a rapidly growing industry. You ll be joining an environment where precision, accuracy, and continuous learning are genuinely valued.This is a great opportunity for someone who thrives in a role where every day presents a new technical challenge and where your methodical approach will directly improve customer experience.As a Support Engineer, you will benefit from: 25 days holiday + bank holidaysGuaranteed on call bonusCompany funded healthcare planLife assuranceCompany pensionOne day working from home per weekTwo paid volunteer days annuallyCareer development opportunitiesRegular team and company events As a Support Engineer, your responsibilities will include: Managing and resolving support tickets in line with strict SLAs and ITIL processesInvestigating software and hardware issues and providing accurate updates to customersHandling inbound calls and emails to the support teamMaintaining and updating documentation and knowledge articlesTroubleshooting printers, terminals, and associated equipmentEscalating complex issues to senior team members when required As a Support Engineer, your experience will include: Previous service desk or technical support experienceExperience working within ..... full job details .....