Support Engineer L3

We are hiring for a L3 Support Engineer role. Its a 12 Months of Contract to Hire roleLocation: Hybrid at Newcastle (3 days/week)OverviewWe are seeking an experienced L3 Live Support Engineer to provide advanced technical support and operational stability across critical production systems. The successful candidate will act as the highest level of technical escalation, owning and driving the investigation, diagnosis, and resolution of complex incidents while ensuring minimal business impact. This role requires strong analytical skills, excellent stakeholder management, and the ability to collaborate across multiple technology and business teams.Key ResponsibilitiesIncident Management andamp; ResolutionOwn and manage the investigation and resolution of live production incidents and service requests.Act as the primary technical escalation point for complex issues impacting business-critical services.Execute technical recovery actions during incidents to restore service as quickly as possible.Participate in Major Incident and High-Priority Incident response activities.Technical TroubleshootingDiagnose and resolve application, infrastructure, integration, database, and data-related issues across supported products and platforms.Analyse logs, system metrics, monitoring tools, and application behaviour to identify root causes and corrective actions.Maintain a deep understanding of product architecture, business processes, and operational dependencies.Problem Management andamp; ..... full job details .....