Support Engineer

Support and Automation Technician Permanent Maidstone, Kent £35,000 Overview:We are looking for an IT and Automation Technician to join a fast-growing e-commerce business at their brand-new office in Maidstone, Kent. This is a unique role combining hands-on IT support with automation maintenance across a state-of-the-art fulfilment centre. You will play a pivotal role in keeping systems, machinery and technology running smoothly, helping the business scale efficiently.This is a permanent, full-time position (40 hours per week, flexible hours) with a competitive salary dependent on experience. Start date is ASAP.Role and Responsibilities:Maintain, troubleshoot and repair advanced automation equipment, including conveyors, SLAM machines, pick-to-light systems and right-size packaging machinesPerform proactive maintenance to maximise uptime and prevent breakdownsCarry out reactive repairs to get production lines back up and running quicklyProvide first-line IT support to 200+ users, troubleshooting hardware, software, mobile devices and printersAssist the IT Manager with infrastructure projects, upgrades and improvementsSkills and Experience:Mechanical or technical background, ideally with experience in a fulfilment centre or similar environmentHands-on tinkerer mindset, comfortable with tools, problem-solving and learning how things workStrong interest in technology, IT systems and automation processesExperience with MS365 and Ubiquiti environments is a plusHighly IT literate, ..... full job details .....