Support Engineer (German Speaking) x2

German Speaking Technical Support Advisor Permanent - Remote - £25,000 - £28,500We''re looking for a fluent German and English speaking Technical Support Advisor to join our growing support team.In this role, you''ll provide first-line technical support via phone, live chat, and SMS, helping customers resolve technical issues quickly and professionally. You''ll manage customer accounts, support new customer onboarding, translate communications and documentation between English and German, and work closely with colleagues to maintain excellent service standards.What we''re looking for:Fluent German and English (written and spoken)Customer service experienceGood knowledge of Windows, Mac and Linux operating systemsBasic networking knowledgeExcellent communication and problem-solving skillsAbility to work independently in a remote environmentDesirable:Previous technical support or helpdesk experienceUnderstanding of TCP/IP NetworkingLocationUK remote First week onsite for trainingOccasional onsite attendance required for key meetings and company eventsIf you''re passionate about technology, enjoy helping customers, and thrive in a fast-paced environment, we''d love to hear from you. ..... full job details .....