Support Engineer

Job Title: Support EngineerLocation: Wetherby/Hybrid Working (2-3 days per month on-site)Salary: £30,000 - £35,000Must have a valid drivers license and access to a vehicle Why Apply?Would you like to work on software that makes a genuine difference in the healthcare sector?We''re working with an established software company whose specialist applications support medical organisations in managing critical processes and improving outcomes for patients and professionals alike.Following continued growth, they''re looking to add a Support Engineer to their close-knit technical team, providing customer-facing and internal support in a stable, growing business where reliable software plays a key role in patient care.ResponsibilitiesProvide technical support to customers via helpdesk, telephone, email, remote sessions, and face-to-face meetingsInvestigate, troubleshoot, and resolve customer-reported software issues and service requestsOffer guidance on the use, configuration, and operation of core software productsGather diagnostic information and escalate suspected software defects to the Development TeamAttend customer meetings to understand requirements and identify practical solutionsSupport customers with infrastructure-related queries affecting software deploymentDeliver first-line internal IT support to employees, covering accounts, passwords, devices, and general technical issuesCreate and administer user accounts and access permissionsEscalate software, infrastructure, and ..... full job details .....