Support Engineer

An exciting opportunity to join a dynamic IT Services team as a Support Engineer. In this role, you''ll provide deskside and remote support across multiple sites, ensuring staff and students receive a seamless IT experience.

Key Responsibilities

• Deliver deskside and remote support across locations.

• Take part in a Service Desk rota, with occasional remote support from home.

• Support PCs, Macs, mobile devices (iOS/Android), and multifunction printers.

• Maintain Active Directory accounts and resolve basic networking issues.

• Assist with IT systems and services used by staff and students.

Essential Skills & Experience

• Strong technical skills across PC, Mac, iOS, and Android platforms.

• Knowledge of Active Directory, networking, and multifunction printers.

• Excellent problem-solving, organisational, and customer service skills.

• Experience supporting a diverse user base in fast-paced environments.

What We''re Looking For
A proactive team player with a passion for IT support and continuous learning. You''ll be adaptable, collaborative, and eager to contribute ideas to improve services and solutions.

What We Offer

• A supportive, forward-thinking team environment.

• Ongoing training and professional development.

• Opportunities to shape service delivery and grow your career.

MAIN PURPOSE OF JOB
To deliver day-to-day IT Business as Usual (BAU) support services and assist Senior Support Technicians in improving IT support services. The Support Technician provides first and second line support for all staff and students/users.

They are responsible for logging and resolving complex support requests with computer hardware, software, and network systems, while ensuring customer satisfaction and consistent service delivery.

Key Responsibilities

• Provide deskside and remote support across Windows, Mac, iOS, and Android devices.

• Diagnose and resolve hardware, software, and application issues.

• Log, track, and manage incidents, problems, and changes in the ITSM system.

• Identify recurring issues and implement long-term solutions.

• Manage user lifecycle processes (Starter, Mover, Leaver), including account setup and access.

• Patch and update devices to meet security and compliance standards.

• Support organisational events (e.g., exams) to ensure smooth IT operations.

• Contribute to IT projects, documentation, and colleague training.

• Automate routine tasks using tools such as SCCM and PowerShell.

• Work flexibly across sites and participate in on-call or out-of-hours support.

Additional Expectations

• Commitment to professional development and keeping skills up to date.

• Awareness of health and safety, safeguarding, and equality and diversity policies.

• Flexibility to contribute to wider organisational activities as needed.

Connect2Employment is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Employment is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.