Support Coordinator- MUST HAVE ERP EXPEIRNCE

Support Coordinator- ERP (Enterprise Resource Planning) system
Hours: Full-time, Monday to Friday, 8:30am - 5:00pm, office based, 1 day hybrid

located in Hemel, 35 to 40k based on experience.

About the Role

We are looking for an experienced and detail-oriented ERP Support Coordinator. In this role, you will manage the day-to-day operations of our Priority Software ERP system, providing first-line user support, coordinating system updates, and driving system optimisation across the business.

This is a great opportunity for someone with strong technical knowledge of Priority Software and a proactive approach to problem-solving and collaboration.

Key Responsibilities

• Provide first-level support for ERP users and troubleshoot technical issues
• Liaise with IT and external Priority Software partners for issue resolution
• Monitor ERP system performance and suggest improvements
• Deliver user training and create easy-to-follow guides and documentation
• Work with internal departments to gather feedback and coordinate system enhancements
• Support software testing and manage reporting of test results
• Coordinate with ERP support companies on updates, customisations, and upgrades
• Maintain data accuracy and ensure system configurations meet company standards
• Support ongoing process improvements and system efficiency
• Carry out other tasks as directed by the Operations Director

What We''re Looking For

• Proven experience as a Priority Software power user
• Strong analytical and troubleshooting skills
• Excellent communication and teamwork abilities
• Organised, with good attention to detail
• Experience with project coordination is a plus

Apply now

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.