Support Coordinator

Chase Taylor Recruitment are currently working with an established and innovative business within the fenestration sector to recruit an experienced Support Coordinator. This is an exciting opportunity for a Support Coordinator with a genuine window and door installation background and strong customer service skills to join a specialist team supporting customers with software and system-related enquiries. The Opportunity As a Support Coordinator, you will be a key point of contact for customers, helping to resolve technical and operational queries while working closely with internal teams. The ideal candidate will have previously worked as a window and door installer and have a strong understanding of the practical challenges faced by installation companies. You will use this hands-on experience to understand customer problems, troubleshoot issues and provide practical solutions. This is not a general customer service role an installer background within the fenestration industry is essential. Main Duties Act as a first point of contact for customers via telephone, email and support tickets. Investigate and resolve customer queries, using your practical installation knowledge to identify solutions. Work closely with technical and training teams to resolve more complex issues. Maintain accurate customer records and provide regular updates on ongoing support cases. Assist with software testing, quality assurance and new system releases. Help improve processes and customer ..... full job details .....