Support Coordinator

Chase Taylor Recruitment are currently working with an established and innovative business within the fenestration sector to recruit an experienced Support Coordinator. This is an exciting opportunity for a Support Coordinator with strong industry knowledge and excellent customer service skills to join a specialist team supporting customers with software and system-related enquiries. The Opportunity As a Support Coordinator, you will become a key point of contact for customers, helping to resolve technical and operational queries while working closely with internal departments to ensure a high standard of service delivery. The position offers genuine scope to develop your technical knowledge and progress within the support function. Main Duties Act as a first point of contact for customers via telephone, email and support ticketing systems. Investigate and resolve customer queries, escalating issues where necessary. Work alongside internal technical and training teams to ensure customer issues are dealt with effectively. Maintain accurate customer records and activity logs within the CRM system. Provide regular updates to customers regarding ongoing support cases. Assist with quality assurance and testing of software enhancements and new releases. Contribute to continuous improvement initiatives within the support department. Candidate Requirements Previous experience within a customer service, support, administration or coordination role. Excellent communication skills, ..... full job details .....