Support Chain Customer Service Advisor

Overall, Purpose of the RoleTo act as a key point of contact within the Supply Chain function for operational managers, support office colleagues and suppliers. The role is responsible for delivering excellent customer service to internal and external customers, ensuring queries are logged, managed and resolved in a timely and professional manner, and that all interactions with the Supply Chain function meet or exceed expectations.Key ResponsibilitiesOperational SupportReceive purchasing-related queries and issues from operational teams by phone, email or internal systems, and work with suppliers to resolve them to the satisfaction of the operational contact.Log, track and resolve issues within agreed timescales, ensuring clear communication with all relevant stakeholders throughout.Provide Supply Chain Purchasing Managers with regular reports and updates on supplier issues within their respective categories.Act as a single point of contact for operational teams regarding the opening and closing of units, including related supplier communications.Request new supplier accounts for units, confirm account set-up via internal systems, and update operational teams accordingly.Notify suppliers of unit closures and obtain confirmation that the required actions have been completed, ensuring records are accurately filed.Receive supplier requests from locations and assign the correct supplier and price level to the relevant unit within Evolution.Maintain the Commercial Site Listing ..... full job details .....