Support Caseworker - Referral Service

About the Role As a Support Caseworker, you will provide timely, compassionate and person-centred support to individuals and families referred to our services. Through structured holistic conversations, you will identify individual needs, develop personalised support plans, and help people access information, practical guidance, peer support and appropriate internal and external services. Working closely with colleagues, healthcare professionals and partner organisations, you will support individuals to navigate key stages of their journey, ensuring they feel informed, empowered and connected to the right support at the right time. You will contribute to the consistent delivery of high quality support pathways while maintaining accurate records and working in line with safeguarding, consent and data protection requirements. This role does not provide clinical advice but works collaboratively with healthcare professionals and other partners to ensure people receive the support they need. Main tasks and responsibilities: Manage referrals, make timely first contact, obtain consent, agree support plans, and maintain accurate CRM records. Deliver holistic needs assessments, identify priorities, and develop and review personalised support plans. Provide compassionate, person centred support, helping individuals navigate key stages while ensuring timely progression through agreed pathways. Signpost and refer individuals to appropriate services, encourage engagement with ..... full job details .....