Support Analyst

Support AnalystLincoln (Hybrid) | Minimum 2 Days in the Office Per Week£27,500 per annum + Excellent BenefitsOur client is a leading software provider within the healthcare sector, known for delivering innovative solutions and exceptional customer support. Due to continued growth, they are looking for a Support Analyst to join their expanding team. Key Responsibilities Provide customer support via phone and email.Troubleshoot and resolve application issues.Manage support tickets and meet SLAs.Perform SQL updates and generate reports.Work closely with internal teams to deliver excellent customer service. Skills andamp; Experience Strong IT and problem-solving skills.Excellent communication and customer service.Ability to manage multiple priorities.SQL or application support experience is desirable. What''s on Offer Hybrid working.Ongoing training and career development.22 days holiday + bank holidays (rising with service).Birthday leave and volunteering day.Private healthcare, pension, WFH allowance, and wellbeing benefits. If you''re passionate about IT support and delivering outstanding customer service, we''d love to hear from you. Apply ..... full job details .....