Support Analyst

Technical Support Analyst

Middlesbrough (1 day a week in office)

Permanent | Up to -26,000

83zero are partnered with a leading technology business whose products are used by thousands of companies and impact millions of lives. They''re looking for a Technical Support Analyst to join their team and deliver exceptional customer support.

This role is less "hardcore IT" than you might think - it''s all about problem-solving, customer service, and communication, with some technical elements. You''ll be the first point of contact for customer queries, making sure every interaction is handled smoothly, professionally, and with a smile.

What you''ll be doing:

• Handling customer queries by phone and email, logging, troubleshooting, and resolving issues.
• Escalating tickets where needed and working with 2nd/3rd line teams to ensure quick resolutions.
• Keeping records accurate and up to date.
• Spotting ways to improve processes and enhance the customer experience.

What we''re looking for:

• Strong communication and customer service skills - you''ll enjoy speaking with people and building positive relationships.
• Good IT skills, including Microsoft Office.
• At least 1 year of experience in a support or service role (doesn''t have to be deep technical).
• A curious mindset, problem-solving ability, and willingness to learn new systems.

Why apply?

• A permanent role with great progression opportunities.
• Hybrid setup - just 1 day a week in the office.
• Salary up to -26k.
• The chance to join a growing company whose tech is making a real difference.