Supplier Relationship Manager

This role is pivotal in shaping the sustainable future of the industry. The position is based in Warwick and offers a dynamic opportunity to contribute to key commercial and vendor management initiatives.

• Build and sustain effective relationships with suppliers to deliver exceptional performance in cost, quality, time, and compliance.
• Lead the contract management activity for a portfolio of up to 3 strategic Managed Service Agreements.
• Negotiate and agree on new call-off contracts as required.
• Prepare contract documentation in collaboration with stakeholders during the contract lifecycle.
• Act as point of contact for commercial and contract support, ensuring policies and procedures are correctly adopted.
• Provide advice and recommendations on commercial risks and governance, and execute plans to mitigate service delivery issues.
• Support Procurement teams in RFP shaping, commercial strategy, negotiations, and contracting.
• Lead the onboarding of new supplier contracts and develop insights to improve contract and vendor management processes.
• Use tools such as Power BI to develop supplier scorecards and metrics to measure performance.
• Manage invoicing administration to ensure financial governance and control.

• Comprehensive experience in contract management, from negotiation and onboarding to renewal and exit.
• Experience managing outsourced Managed Service Provider contracts and offshore suppliers in BPO, Learning, IT or similar categories.
• Deep knowledge of supplier management practices to build strong, value-driven relationships.
• Confidence in managing complex supplier portfolios and commercial contracting models.
• Commercial acumen, with experience balancing commercial priorities with risk management and regulatory compliance.
• Solid understanding of contractual documentation, able to review, interpret, and advise on contract rights and obligations.
• Excellent interpersonal and stakeholder management skills, effective at all levels including senior leaders.
• Strong influencing and negotiation skills to drive value throughout the life of a contract.
• Continuous improvement mindset with a track record of delivering improved ways of working and efficiencies.
• Analytical approach to interpret commercial and performance data, supporting decision making with insightful recommendations.
• Understanding of Energy & Utilities or other regulated environments is useful but not essential.
• Industry standard and/or professional body accreditations like MCIPS or IACCM are highly desirable.

• Competitive salary
• Performance-based bonus
• Competitive contributory pension scheme
• Access to flexible benefits such as share incentive plan, salary sacrifice car and technology schemes
• Support via employee assistance lines and matched charity giving
• Hybrid/flexible working arrangements