Subsidence Claims Consultant - Desk-based / Remote

Subsidence Claims Consultant - Desk-based / RemoteJob Market: Insurance ClaimsSubsidence Claims Consultant - About the roleThis role sits at the centre of the technical claims operation. You''ll manage your own portfolio of domestic and commercial subsidence claims, using your engineering insight, analytical mindset, and problem solving instincts to guide each case from first report to resolution. Every claim is a puzzle, and you''re the one who pieces it together.Working from home, you''ll blend technical authority with empathy and communication. You''ll translate complex structural issues into clear, confident explanations that help policyholders feel informed and supported. You''ll collaborate with engineers, surveyors, loss adjusters and contractors-always steering the process toward fair, timely and high quality outcomes.Subsidence Claims Consultant - Key dutiesTaking full responsibility for a portfolio of subsidence claims, from first notification to settlementDiagnosing the cause of damage using engineering knowledge and evidence based assessmentCoordinating investigations, monitoring, repairs and mitigation strategiesCommunicating clearly and compassionately with customers, ensuring they feel supported throughoutMaking fair, balanced decisions that align with policy cover and technical best practiceDriving progress proactively to deliver timely, high quality outcomesYou''re the trusted expert customers rely on during a stressful and uncertain timeYou get to ..... full job details .....