Study and Technical Support Advisor

Overview

Join to apply for the

Study and Technical Support Advisor

role at

Phoenix Health and Safety , part of Wilmington plc.Location: Hybrid (Mainly working from home, in the Cannock office once a month / quarter)Salary: £35,000 - £40,000 DoEContract Type: PermanentWhat We Can Offer You: Hybrid working, performance-related bonus, life assurance, Vitality private healthcare, additional holiday purchase, health cash plan, subsidised gym memberships, cycle to work scheme, discount vouchers and access to wellbeing resources.To apply you will be redirected to Wilmington Plc''s career site.At Wilmington Plc, we celebrate individuality and are committed to fostering an inclusive workplace. We shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked apply.Job purpose, tasks and responsibilities are described below.Please note:

To complete your application you will be redirected to Wilmington Plc''s career site.

Responsibilities

Deliver an exemplary level of study support to Phoenix students, creating a positive learning experience through technical guidance and encouragement.

Provide remote consultancy to our expanding client base.

Engage across Phoenix''s social media platforms, respond to queries, post health and safety news, and support student learning.

Ensure all delegates receive respectful and professional support.

Mark mock exam papers with accuracy and offer constructive feedback.

Contribute to the development and continuous improvement of classroom and virtual health and safety training content and resources.

Manage email, phone, and webchat queries, and monitor the Facebook page to ensure only members are granted access and queries/complaints are effectively managed.

Conduct 1:1 sessions with students who require additional support.

Stay updated on changes to health and safety standards and legislation.

Efficiently plan your own diary and workload to meet service level agreements.

Essential and Desirable Capabilities

NEBOSH National Diploma or working towards this.

Membership of IOSH - CertIOSH or higher.

Strong attention to detail and accuracy.

Ability to work independently and stay focused.

Excellent IT literacy and ability to quickly learn and adapt to new systems.

Strong prioritisation and organisational skills to manage workload effectively.

Desirable Experience

Experience in health and safety advisory role.

Experience in practical health and safety work.

Qualifications and Eligibility

To be successful in this role you must have permission to work in the role''s location by the start of employment.

Why This Role

You will gain immense satisfaction from helping students succeed, supporting their career growth, and witnessing them achieve promotions and professional development.

About UsPhoenix Health and Safety, part of Wilmington plc, is a leading provider of health and safety training and consultancy. We empower individuals and businesses through expert education and support. Our rapid growth makes this an exciting time to join our team!

Apply and Next StepsClick on APPLY today. Referrals may increase your chances of interviewing at Phoenix Health and Safety.

Seniority levelEntry level

Employment typeFull-time

Job functionInformation TechnologyIndustries: IT System Training and Support

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of ..... full job details .....