Student Support Lead

Organisation: Cranfield University Faculty or Department: Education Services Based at: Cranfield or Shrivenham, Oxfordshire Hours of work: 37 hours per week, normally worked Monday to Friday. Flexible working will be considered. Contract type: Permanent Salary: Full time starting salary salary is normally in the range of £29,363 per annum Apply by: 04/05/2026 Role Description About the Role You will be the key point of contact for students, staff and External Partners on specific courses for advice, guidance and help. Responsibilities include the delivery of academic administration, student support and ensuring high levels of customer service and student satisfaction. You will be instrumental in ensuring that the student experience of administrative services on your portfolio of courses and programmes is effective, consistent and of a high standard. You will work very closely with academic staff (e.g. Course Directors and Module Leaders), as well as other professional service units. If appointed at Shrivenham you will lead on allocating space as part of our timetabling processes. About You We are looking for an experienced, self-motivated administrator, with a passion for high quality customer service. You will be IT literate, including Microsoft packages and database applications. Ideally, you will have experience of academic administration, preferably within a Higher Education Institution, and of working with regulations. You will have a high degree of accuracy and ..... full job details .....