Student Support Coordinator

The University of Surrey is a global community of ideas and people, dedicated to life-changing education and research. We are ambitious and have a bold vision of what we want to achieve - shaping ourselves into one of the best universities in the world, which we are achieving through the talents and endeavour of every employee. Our culture empowers people to achieve this aim and to collectively, and individually, make a real difference. The role The Student Support Coordinators deliver high quality student support via the University''s one stop shop, the MySurrey Hive, ensuring students receive an exceptional customer focused information service and a memorable and high-level student experience. The Student Support Coordinators are assigned to students whose queries to the MySurrey Hive are complex / multidisciplinary or because they need a higher level of support due to challenges they are facing. It is the role of the Student Support Coordinator to liaise with all of the individual teams and support services needed to resolve the students issues and provide a single point of contact for the student while this is happening. Student Support Coordinators will operate in an efficient and highly customer-focused manner which will support the retention and success of all students, regardless of their background. Student Support Coordinators will also work with students identified via Learning Analytics or referred through Personal Tutors and Senior Personal Tutors. They will ..... full job details .....