Student Support Assistant

Student Support AssistantLocation: BrightonSalary: £25,640 £27,040 per annumAt BIMM University, we''re more than just an educational institution; we''re a vibrant community dedicated to nurturing creativity and empowering students to reach their full potential. With campuses across the UK, Ireland, and Germany, we offer a diverse range of courses in modern music, performing arts, filmmaking and creative technology. Our commitment to excellence in creative arts education sets us apart, providing students with the knowledge, skills, and opportunities they need to succeed in their chosen fields.About the Role As a Student Support Assistant, you ll be part of a centrally coordinated, digital-first support service, helping students access the information, guidance and support they need throughout their time at the University. Acting as a first point of contact, you ll respond to enquiries across a range of channels, provide timely and accurate information, assess student needs through triage processes, and connect students with the appropriate support, resources and services. What You''ll Do:Respond to student enquiries via email, telephone and digital channels, ensuring a timely and professional service.Provide first-line support to students seeking practical, pastoral or wellbeing-related guidance.Use agreed triage processes to assess enquiries and identify appropriate support pathways.Signpost and refer students to relevant University services, self-help resources or external ..... full job details .....