Student Retention and Registry Officer

Student Retention and Registry Officer Full time (35 hrs/wk), fixed term for up to 12 months (maternity cover) Based Horizons (Reading, Berkshire) with up to two days per week working from home Salary £27,644 pa plus benefits An exciting opportunity has arisen for a proactive Student Retention and Registry Officer to join our dynamic Academic Registry team. You will play an important role in ensuring student success and contribute to an excellent student experience. You will act as a first-line advocate for students, coordinating early interventions and supporting at-risk learners. You will also be responsible for managing key registry processes including re-registration, withdrawals, interruptions of study, and progression updates. This is a fantastic opportunity for someone looking to develop their skillset within Higher Education, whilst really making a difference to the learning experience at the University. Your accountabilities and responsibilities include: Implement and coordinate student intervention plans across support teams Lead first-line student engagement activities (outbound calls, emails, SMS) Coordinate semester re-registration processes and update module choices Support conversion activities to encourage registration and fee payment Our main requirements: GCSE Maths and English language Grade C or 4 or above Experience in delivering high quality customer service and/or in administrative roles Digital skills confidence: We use MS Office which includes ..... full job details .....