Student Hub Advisor

We have an exciting opportunity to work with our higher education client based in Uxbridge.Job title: Student Hub AdvisorPay: 18.57Location: Fully site based - UxbridgeHours: Monday to Friday 9am to 5pmDuration: ASAP - End of June (potential of being extended) Job spec:This role provides student facing support and administration for all University taught and research degree programmes, ensuring a professional, welcoming and supportive environment for the University''s community.This role is responsible for delivering excellent customer service and support to students through their entire journey, from registration to awarding.The purpose of the Student Hub Adviser is to ensure that the department provides a professional, welcoming, reliable, accessible and effective service to all its users.The Student Hub Adviser is expected to be able to hot desk and multitask, spending time supporting all enquiries alongside knowledge of associated enquiry administration and non-contact duties. Accountabilities and responsibilities: Be the first point of contact for all students and doctoral researchers via in-person visits and electronicSupport, administer and/or provide guidance to students on University processes including: Student record adjustments such as abeyance, course change and withdrawalExtenuating circumstances, deadline extensionsSubmission of complaints Early Resolutions / appealsAttendance logging and queriesManage first stage or complaints where possible. Process student ..... full job details .....