Job Description

Job Advert: Student Finance Officer / Credit Control TEMPORARY - MINIMUM 2 MONTHS ?? Location: Birmingham  ?? Department: Finance ?? Hours: 37 per week ?? Pay: £12.94- £14.00 Are you passionate about supporting students while ensuring strong financial management? Do you have a keen eye for detail and a confident, empathetic approach to customer service? We’re looking for a Student Finance Officer (Credit Control) to join our Finance Team at Birmingham  ?? About the Role As a Student Finance Officer, you''ll play a key role in managing the university''s credit control processes — ensuring the timely collection of tuition, accommodation, and other student fees. You''ll be the go-to person for students and stakeholders with finance-related queries, offering clear advice, setting up payment plans, and maintaining accurate financial records. This is a student-facing role, so strong communication, problem-solving, and negotiation skills are essential. You’ll also need a methodical approach to managing data and an ability to work collaboratively across departments. ?? Key Responsibilities - Manage the collection of student and commercial debt in line with university policies. - Support students with payment difficulties — with empathy and clarity. - Set up and manage payment plans. - Maintain and reconcile student ledger accounts. - Be the main finance contact for student enquiries, including international students. - Administer the Support Fund. - Produce accurate financial reports. - Assist during Open Days and University events. - Handle confidential and sensitive data in line with university policy. ? What We''re Looking For - Experience in credit control, finance, or a related customer service role. - Excellent communication and negotiation skills. - A proactive and flexible approach to problem-solving. - Strong IT and data handling skills (Excel, finance systems etc.). - Ability to work under pressure and manage competing priorities. - An understanding of the student experience is desirable. Search Reason Deep research Create image

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