Student Experience Team Member

Job Title: Student Experience Team Member 
Pay: £13.77 per hour
Days: Monday - Friday
Hours: 7am - 3pm, 9am - 5pm on rotation
Location:  Aberdeen
We are looking for an enthusiastic and approachable Student Experience Team Member to help create a welcoming, safe, and engaging environment for residents living in our student accommodation. This role is ideal for someone who enjoys working with people, delivering excellent customer service, and supporting students throughout their accommodation journey.
Key Responsibilities

• Provide a friendly and professional front-of-house service to residents, visitors, and prospective students.
• Act as a first point of contact for student enquiries, concerns, and accommodation-related requests.
• Assist with resident check-ins, check-outs, and room allocations.
• Organise and support social events, wellbeing activities, and community-building initiatives.
• Respond to emails, phone calls, and face-to-face enquiries in a timely manner.
• Maintain accurate resident records and update accommodation management systems.
• Support the resolution of resident issues and escalate concerns when necessary.
• Conduct accommodation tours for prospective residents and visitors.
• Assist with parcel management, key handling, and reception duties.
• Work closely with maintenance and housekeeping teams to ensure resident issues are resolved efficiently.
• Promote health, safety, and wellbeing within the residence.
• Support occupancy and retention targets through excellent resident engagement and service delivery.

• Excellent communication and interpersonal skills.
• Strong customer service experience.
• Ability to build positive relationships with students from diverse backgrounds.
• Good organisational and administrative skills.
• Proficiency in Microsoft Office and basic IT systems.
• Ability to work independently and as part of a team.