Student Casework Officer

Student Casework Officer Full time (35 hrs/wk), fixed term for up to 10 months (maternity cover) Available for a mid-November start Split place of work between Horizons (Reading, Berkshire) and Home with up to three days per week working from home Salary range £33,000 to £35,000 pa plus benefits We are seeking an organised and resilient Student Casework Officer to join our Academic Quality and Governance Directorate. You will manage complex student casework, provide expert guidance, and identify opportunities for continuous improvement. Through your attention to detail, sound judgement and collaborative approach, you will help ensure that complaints, appeals and disciplinary processes are managed with integrity, drive positive outcomes for students, and make a meaningful impact on the quality of the University experience. This is an excellent opportunity to influence positive change across the University, using your expertise to strengthen processes, enhance the student experience and contribute to the highest standards of academic quality and governance. Your accountabilities and responsibilities include: Oversee the operational management of student complaints and appeals, ensuring cases are handled effectively and in line with University procedures Manage casework processes, including assigning cases, coordinating investigations, arranging appeal meetings and issuing completion of procedure letters Act as the point of contact for the Office of the Independent Adjudicator ..... full job details .....