Student Advice Officer

Student Advice Officer Part time (21 hours per week), permanent Based Horizons (Reading, Berkshire) with some homeworking Salary range £15,000 to £16,200 pa (£25,000 to £27,000 pa FTE) pa plus benefits We are looking for a proactive individual who is dedicated to providing high quality customer service to join our busy Student Advice team. Day to day, you will provide advice, information, and guidance to University students, aiming to remove any barriers they experience to their learning and success. You will work with students on the phone and online, liaise with colleagues across the University, and be an important part of ensuring our students reach their potential. This is an excellent opportunity for someone looking to progress their career in Higher Education and/or student advice, where you will make a real difference to the student experience. Your accountabilities and responsibilities include: Receive, respond to and resolve student enquiries on a wide range of matters within service level agreements Take ownership of student enquiries from first point of contact through to resolution, liaising with colleagues or other departments for information and assistance when required Initiate formal student referrals to relevant University support teams where appropriate Ensure student facing information, advice and guidance is regularly updated and accessible to students Our main requirements: Experience in a student or client facing role Strong verbal and written ..... full job details .....